Hold Order:

The maximum hold period for RC-enabled accounts is ten business days. The maximum hold period for Non-RC Enabled Accounts is 20 business days. Upon the maximum hold period expiry, per the General Terms and Conditions, the items on order will be released to inventory. The order is considered forced closed.

HPD considers the Hold Order privilege abused with the third forced closed occurrence per 12-month period. The loss of Hold Order privileges includes the loss of Backorder privileges. Hold Order privileges may be re-instated at the account review date at the discretion of HPD.

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