Shipping:
All orders placed by noon (PST) on the HPD website or by phone, Monday through Friday, will be shipped the same day. Orders placed after noon will be shipped the following business day.
Our standard shipping methods are Purolator and CanPar. We pass along the discounts that they offer us for the volume shipping. We also have discounts available that are as follows:
Shipping to anywhere in Canada you get 1/2 off shipping with an order total of $2000 and FREE shipping on orders over $4000.
All items are sold FOB our warehouse. Shipping is provided as a separate item and is uninsured unless requested. Hi-Performance Distributors is NOT liable for lost packages.
Returns:
All returns are subject to a 15% re-stocking fee.
All special orders are subject to a 50% re-stocking fee.
Returned product must be free of price tags or any other dealer added labeling.
Returned product must be unopened and its packaging appear to be new.
No returns on any opened electronics. NO EXCEPTIONS.
All return packages must contain a packing slip and list describing the reasons for return.
No returns on discontinued products.
*Special considerations for returns can be made upon further discussion with Hi-Performance Distributors.
Cancelled Orders: All special order items are subject to a 50% re-stocking fee unless they can be cancelled with the manufacturer before they ship to Hi-Performance Distributors.
Warranty: All warranty and product replacement issues are handled through the manufacturer of the product. NO EXCEPTIONS. Hi-Performance Distributors will assist with forwarding warranty items to the manufacturer upon request, however, the dealer or consumer remains responsible for all shipping charges and or repair costs related to the product. Please fill out the RMA Form (click here)
Defective Returns: Defective items are classed as a new product that is faulty, damaged, or broken from new in the box. This does not apply to product that has been broken or damaged during its first or subsequent use. Hi-Performance Distributors will examine product on a per item basis and replace as necessary. If the product in question has been found to be used, it will fall under the Warranty Returns Policy.
