Shipping:
Ship Out Orders placed by noon (Pacific Time) on the HPD website or by phone, Tuesday through Friday, will most likely be shipped that day. Orders placed after noon will most likely be shipped the following business day. Monday’s tend to be extra busy, so the ship out cutoff may be well before noon.Hold Orders are offered as a courtesy for you to build up your order to be able to qualify for half-price or free shipping. We will hold items for a maximum of 2 weeks. Items not taken within the 2 week period will be put back into regular stock (see Canceled Orders/Items below). On Hold items will automatically be shipped with your next Ship Out Order. Partial shipment of a Hold Order is not possible.
Add On Orders (items to be shipped with a previous order after Ship Out has been requested) placed during our business hours can be challenging. We strive to ship orders out quickly, accurately, and efficiently, and Add On Orders can impact all of these. Most Add On Orders placed within 15 minutes of the ship out request can often be added. Add On Orders placed longer than 15 minutes after Ship Out has been requested can sometimes be added, but this could delay your order being shipped out that day. Add On Orders placed outside of our business hours are fine, as these will be merged together the next morning we are open.
Back Orders that have arrived will automatically be merged into your existing Hold Order within a day, or if you currently do not have a Hold Order, a new one will be created. These items will automatically Ship Out with your next shipment.
Special Order Items are items that we do not stock but we will order in for you. Cancelling special order items can be difficult and are subject to a 50% re-stocking fee unless they can be cancelled with the manufacturer before they ship to Hi-Performance Distributors.
Cancelled Orders/Items All special order items are subject to a 50% re-stocking fee unless they can be cancelled with the manufacturer before they ship to Hi-Performance Distributors. Dealers that habitually request items be cancelled from Back Orders or Hold Orders may have their Back Order or Hold Order privileges suspended.
Quantity Discounts are typically based on case quantities. By ordering by the case, we save time in both picking and shipping which allows us to pass a discount along to you.
Drop Shipping is a service we provide for our dealers. These are treated as their own order and standard shipping rates and discounts apply. We cannot Hold items on Drop Ship Orders. We will Back Order items for Drop Ship Orders but these must Ship Out as soon as they become available.
Our Standard Shipping Methods are Purolator and CanPar. We do also offer Canada Post for small or single box orders. We pass along the discounts that they offer us for volume shipping. We also have discounts available that are as follows: Shipping to most regions in Canada you get 1/2 off shipping on shippable orders over $2000 and FREE shipping on shippable orders over $4000. Ship Out Orders below $50 will be subject to a $5 handling fee. All items are sold FOB our warehouse. Shipping is provided as a separate item and is uninsured unless requested. Hi-Performance Distributors is NOT liable for lost packages.
Dangerous Goods Fees will be added to all shipments that contain RC Nitro Fuel or Estes Rocket Engines. You will still be charged the DG Fee even if you qualify for Free Shipping.
Water Based Paints in Winter may be damaged by freezing during shipping. Please consider weather conditions when ordering in winter. Hi-Performance Distributors cannot be held responsible for paint damaged by freezing.
Payments:
Payments are required at the time of shipping. We do not take payments for On Hold or Back Ordered items. Payment for these items will be required the day they are being shipped.Payment Methods we accept are Direct Deposit, Interac Email Money Transfer, Visa, Mastercard and Cheque.
Returns:
All Non-Defective Returns are subject to a 15% re-stocking fee.All special orders are subject to a 50%+ re-stocking fee.
Returned product must be free of price tags or any other dealer added labeling.
Returned product must be unopened and its packaging appear to be new.
No returns on any opened electronics.
All return packages must contain a packing slip and list describing the reasons for return.
No returns on discontinued products.
*Special considerations for returns can be made upon further discussion with Hi-Performance Distributors.
Warranty:
Hi-Performance Distributors helps to handle the Canadian Warranty for the following Brands for products that have been purchased through us: Traxxas, Castle Creations, Venom, PowerHD, Hitec, SkyRC and most of the other brands we carry with the exception of: MIP, RC4WD and RPM.Please see our Warranty Policy and Procedures document for more information
For our RMA Form (click here)
